Managing your subscription

You manage a paid plan from Account, on the Billing tab: press Manage plan to change your card, see invoices or cancel. Payments are processed by Stripe, and Manage plan opens Stripe's billing page for your subscription.

Upgrade from Free

You can upgrade from either of these places:

• The pricing page: press Upgrade to Plus or Upgrade to Pro. When yearly billing is offered, choose Monthly or Annual first.
• Account, then Billing: press Upgrade to Plus.

Upgrade prompts also appear in the app when you need a paid feature, for example when you try to download a video on the Free plan, use up your free scene rebuilds, or run short of credits.

When you upgrade, your credits are refilled. See Plans and credits.

Change your card, see invoices or cancel

1. 1

   Open your account

   Go to Account and open the Billing tab.

2. 2

   Press Manage plan

   This opens Stripe's billing page for your subscription.

3. 3

   Make your change

   Update your payment card, download past invoices, or cancel your plan.

If you are on a paid plan, the pricing page also shows "You're on" with your plan name, and a Manage plan button that does the same thing.

What the Billing tab shows

The Billing tab, titled Plan & credits, shows:

• Your plan credits, with how many are left and when they reset. Plan credits do not roll over.
• Any purchased top-up credits, which never expire.
• Manage plan if you are on Plus or Pro, or Upgrade to Plus if you are on Free.

Downgrading and credits

Downgrading does not take back credits you already have. Your plan's project cap still applies, so check how many projects you keep if you move to a smaller plan. See Plans and credits for the caps.

One-time video purchases

Buying one video's export is a single payment, not a subscription. There is nothing to cancel, and the purchase does not expire. See Downloading your video.

Questions about a charge

For anything about a payment you do not recognize or a plan change that did not go through, contact us at [email protected], or use Send Feedback and pick Question. See Your account and support.