Your account and support

Ways to sign in, resetting your password, what you can change on the Account page, and how to reach us.

Last updated October 9, 2026

You can sign in to openCanviz with Google, with a magic link sent to your email, or with an email and password. Your Account page holds your profile, your plan and credits, and your brand kit. For help, use the Send Feedback button or email [email protected].

You need to be signed in to draft and build videos.

Ways to sign in

Method	How it works
Google	Press Continue with Google.
Magic link	Press Email me a magic link instead, enter your email, and open the link we send you.
Email and password	Enter your email and password.

Create an account with a password

On the sign-in screen, switch to Create your account.
Enter your email, then fill in Choose a password (8+ characters) and Confirm password.
Check your inbox for a verification link and open it. You see "Your email is verified. You can log in now."
Log in.

If you try to log in before verifying, you are asked to check your inbox, with a Resend verification email button if the first email did not arrive.

New accounts start with a one-time grant of free credits. See Plans and credits.

Forgot your password

On the sign-in screen, press Forgot password?.
Enter your email to get a reset link.
Open the link, enter a New password (8+ characters), and save it.
You see "Password updated. You can log in now."

If you usually sign in with Google or a magic link, you can keep using those instead.

The Account page

Account has three tabs.

General

Upload a profile picture with Select.
See your Full Name and Email Address. The email address cannot be edited here.
Change your Username and press Save Profile.

Billing

Your plan, credits and top-ups, with Manage plan or Upgrade to Plus. See Managing your subscription.

Brand kit

Set your logo, colours and font once, for use on new videos. See Fine-tuning the style.

There is no option in the app to change your email address or delete your account. If you need help with either, email [email protected].

Send feedback or ask a question

A Send Feedback button appears on every page of the app.

1
Press Send Feedback
It is available on every page of the app.
2
Pick a type
Choose General Feedback, Bug Report, Feature Request or Question.
3
Write your message
Describe what happened or what you need. For a bug, say which project and what you clicked.
4
Add your email if you want a reply
The email field is optional, so fill it in if you would like an answer.
5
Send it
You see a confirmation that your feedback was sent.

You can also email [email protected] directly.